New COVID-19 Office Procedures
Due to the COVID-19 pandemic, we have made changes that will affect future office visits. These changes have been made to help protect our patients and our staff. Here are some of the changes patients can expect:
- Our paperwork is now available digitally! We will send out links via email 3 business days prior to your appointment. We ask that paperwork be completed prior to check in.
- Due to increased infection control measures, we are unable to accommodate late arrivals. Late arrivals or not showing up for a reserved appointment will result in a Cancellation Fee of $50 per child. Day-of appointments cancellations for any non-medical reason will also be subject to our Cancellation Fee.
- We have an all new check in process! When you arrive to your appointment, we ask that you remain in your vehicle and text the check in specific line provided to your family in the paperwork email. Our team will then invite families in one at a time for check in.
- In order to practice social distancing, our waiting room is closed and our bathrooms are for emergency use only. We ask only one parent per family accompany patients to the clinical area, and we cannot allow any additional siblings, relatives or friends.
- Mask up, Issaquah! Masks are required for both patients and parents to enter our office. If you do not have a face mask, one will be given to you when you enter the office.
- Due to the additional personal protective equipment that our staff will be wearing, the office will be kept at a cooler temperature. Please wear layers or bring a sweater in case you get cold. We will not be able to adjust the temperature or offer blankets at this time.
If a patient or staff member contracts COVID-19…
In the instance of a patient or staff member testing positive for COVID, the following action plan will take place:
Our office will require patient or staff member to isolate at home, and begin quarantining for 14 days.
We will immediately contact the King County Department of Health to begin the assessment process and treatment guidelines. A risk assessment of exposure will be completed, and we will follow all recommendations regarding the specific situation. Whether or not it is recommended, families that may have been exposed will be contacted after the risk assessment has been completed. Correspondence will come via email.
Due to the Health Insurance Portability and Accountability Act (HIPAA) and regulations from the King County Department of Health, no name or any other personal information of the patient/team member will be provided in any written or verbal correspondence. The only exception may be if the King County Department of Health requires direct contact tracing of individuals.
If your family develops symptoms…
If a family who was in contact with this person begins to experience any symptoms (ie: fever or chills, trouble breathing, cough, fatigue, muscle or body aches, headache, loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, diarrhea), the following is recommended:
- To the extent possible, isolate yourself to limit contact with other people
- Take your temperature
- Call your healthcare provider for a medical evaluation. Explain that you might have been exposed to a person with COVID-19 and follow their instructions for testing.\
- If you do not have a healthcare provider: free or low-cost testing is available at several King County locations regardless of immigration status. Call the King County COVID-19 Call Center at 206-477-3977 for assistance. The center is open from 8 a.m. to 7 p.m. If you need an interpreter, say the name of your language.